Shipping policy

ORDER PROCESSING
Please allow 1–2 business days to process your order. You will receive a confirmation email once your order has been dispatched.

UNITED KINGDOM SHIPPING
Enjoy free UK shipping on orders over £29.99.

All UK orders are shipped via Royal Mail Tracked 48.

  • Dispatch time: 1–2 business days

  • Delivery time: 2–3 business days from dispatch

  • Estimated total delivery time: 2–5 business days

EUROPE & IRELAND SHIPPING (EXPRESS)
We now offer Express shipping to selected European countries and Ireland.

  • Flat rate: £29.99

  • Minimum order value: £40

  • Delivery time: 2–4 business days from dispatch

All EU and Ireland orders are shipped without hidden charges (Duties Paid – DDP).

This means:

  • ✅ All duties and taxes are paid by us

  • ✅ No additional fees on delivery

  • ✅ Fast and reliable courier service

Please note: Delivery times may vary slightly depending on customs clearance and local conditions.

 

We are currently shipping internationally to the following countries:

IRELAND

GERMANY

FRANCE

NETHERLANDS

BELGIUM

AUSTRIA

ITALY

PORTUGAL

LUXEMBOURG

POLAND

CZECH REPUBLIC

SWEDEN

DENMARK

FINLAND

 

IMPORTANT INFORMATION FOR EU & IRELAND CUSTOMERS
All international orders are shipped as Delivered Duties Paid (DDP). You will not be required to pay any customs charges or import fees upon delivery.

REFUNDS, RETURNS, AND EXCHANGES
We accept returns up to 14 days after delivery, provided the item is unused and in its original condition (cellophane unbroken and void sticker intact).

You will receive a full refund minus any return shipping costs (if applicable).

ORDER PROCESSING AND CHANGES
We begin processing orders immediately to ensure fast dispatch. For this reason, we are unable to make changes once an order has been placed.

If you need to make adjustments, please place a new order and return any unwanted items once received.

DAMAGED ITEMS
If your order arrives damaged, please contact us at info@houseofpleiadians.com as soon as possible with your order number and clear photos of the item.

We handle these cases individually and will work to resolve the issue as quickly as possible.

If you have any questions, please contact us at info@houseofpleiadians.com.